Frequently Asked Questions

How do you calculate your shipping charges?

We use a shipping calculator for both USPS and FedEx that calculates the cost of shipment based upon weight of the product and the shipping location. We monitor shipping costs strictly to make sure you are not overcharged. If you feel as though you have been overcharged, please contact us so we can look into it.

I live close to your location, can I place my order and pick it up at your office?

Yes you may. However, if you wish to pick up the order, it cannot be placed online. You must call in to the office (800-529-0269) and place your order over the phone, letting us know you wish to pick the product up.

Which shipping services do you use to send packages?

We use both the United States Postal Service (USPS) and FedEx to ship our packages. You may chose which carrier you prefer based on price and how quickly you want the package. Typically, USPS Priority Mail is faster than FedEx Ground. Keep in mind that only USPS can ship to PO Boxes.

I do not want to place my order online. What are my other options?

You may send us an email at aidan@aidanproducts.com with your intent to place an order (including contact information) and we will contact you via phone to collect your credit card information and complete the order. Please don't send credit card information via email as it is not secure. Otherwise, you can call the office at 800-529-0269 to place your order.

Is my information safe and secure on your website?

Absolutely. We have been proactive and decided to protect our entire site with SSL. This means that any data that you enter anywhere, from your email address to your credit card information is protected and cannot be compromised by third parties.

How will I be able to check the status of my order once it has been placed

Once the product has shipped, you will receive an email from either us with the tracking information included. You can use this information to track the status of your package. If you have any other questions, please don't hesitate to contact us.

What is your company’s return policy?

For our return policy, please contact the office at 800-529-0269.

I just purchased a product from your website, when will my order be processed?

Most orders are processed same-day during business hours Monday-Friday. Depending on the shipping carrier chosen, if orders are placed before 3:00 PM CT, they will ship same day via FedEx. If orders are to be shipped through USPS, they will ship same day when placed before 11:00 AM CT. Otherwise, all orders will ship the following business day.

I want to order a product on your website, but I do not have access to a credit card, how do I proceed?

We have an option available for an echeck payment. If this option doesn't work for you, we will have to receive your payment via mail in the form of a check or money order. As such, the order cannot be placed online and you will have to call us at 800-529-0269 to place the order. Once the payment is received in full we will ship the order.

How do I obtain a copy of the invoice after purchasing your product?

Upon purchasing the product, you will receive an email confirmation/receipt of your order. When the order is delivered, a paper copy of the invoice is included. Should you need one sooner, please contact us at aidan@aidanproducts.com and we would be happy to provide you with one.

I want to order a product, but I need an invoice prior to making payment. How do I obtain this invoice?

If you need an invoice prior to making payment, you will need to place the order over the phone as we cannot provide you with an invoice prior to making payment through the online shopping cart system. Call us at 800-529-0269 and we would be happy to provide you with the necessary documentation.

Can I place a recurring order for one of your products?

Yes, you can place recurring orders as posted on our website. Contact us if you have any questions or wish to customize an order further than what is available on our website so we can better accommodate your needs.

Do I have the option of sending my order to a different address?

All practitioners must send their first orders to the location of their business address (with few exceptions). After initial account approval and ordering, you can then send your orders wherever you want. Patients placing orders through their doctor's account can send the order to whatever address they want. Once placing your order, make sure that you use your address as the "billing address" and specify the different address as the "shipping address."

I would like to order one of your products, but my physician doesn’t carry your products; what can I do?

Our products are available through healthcare practitioners that are enrolled in our program. If you’re having trouble finding your doctor through our search function, or you’re interested in purchasing our products but your doctor does not participate in our program, please give us a call at 800-529-0269 for more information.

Is there a way to search for my practitioners account?

Yes, you can search here. If you are having trouble, try searching both by last name and company name.

Is there a quantity discount?

There are sometimes quantity discounts offered. It depends on the products and the amount ordered. Please don't hesitate to contact us for specific inquiries regarding ordering larger quantities.

How many capsules are in a bottle?

There are different amounts of capsules in each product, please visit the individual product pages to see how many capsules there are per bottle.

Does it have to be taken with meals?

We suggest that the products be taken with meals to help with absorbency; however, it is not necessary that you take the products with a meal. For more specific instructions, refer to each individual product page.

Are there any known side effects?

All of our products are all-natural supplements with no known side effects. However, you must pay attention to the caution statement for each product. For example, C-Statin is not advised if you have an existing circulatory condition and Nattokinase should generally not be combined with another blood thinner unless approved by a physician. Refer to each individual product page for further instructions regarding any contraindications and applicable caution statements.

I live outside of the United States; can the products still be shipped to me?

We do ship internationally with some restrictions to certain countries. Please visit our shipping & returns policy to review our international shipping and return policies. Upon shipping your product, it is assumed you have read and agreed to these policies.

Are your products FDA approved drugs?

All of our products are all-natural nutritional food supplements, not drugs. They are regulated by the FDA for quality control, purity, and label claims, but are not FDA approved to treat or cure any disease or condition, just like any nutritional supplement on the market.

Are your supplements gluten-free?

Yes, all of our products are gluten-free.

Can I purchase the product in large quantities?

Yes, all qualifying healthcare practitioners and wholesalers can purchase the product in large quantities. If you have any specific questions, please call our office at 800-529-0269, or fill out our registration form.