Ordering

We use a shipping calculator for all shipping carriers offered that calculates the cost of shipment based upon weight of the product and the shipping location. We monitor shipping costs strictly to make sure you are not overcharged.

For the safety and efficiency of our operations, we do not offer on-site pickups at our facility. All orders are shipped via our trusted carriers.

We use the following service providers:

  • United States Postal Service (USPS)
  • United Parcel Service (UPS) (Ground & Express services)
  • FedEx (for Express services)
  • DHL (for International services)

You may chose which carrier you prefer based on price, location, and how quickly you want the package. Typically, USPS Priority Mail is faster than UPS Ground. Keep in mind that only USPS can ship to PO Boxes.

You may send us an email at aidan@aidanproducts.com with your intent to place an order (including contact information) and we will contact you via phone to collect your credit card information and complete the order. Please don't send credit card information via email as it is not secure. Otherwise, you can call the office at 800-529-0269 to place your order.

Most orders are processed same-day during business hours Monday-Friday. Depending on the shipping carrier chosen, if orders are placed before 1:00 PM CT, they will ship same day via UPS. If orders are to be shipped through USPS, they will ship same day when placed before 11:00 AM CT. For orders that are to be shipped via FedEx or DHL, they will ship the same day when the order to placed before 1:00 PM CT. Otherwise, all orders will ship the following business day.

We have an option available for an echeck payment. If this option doesn't work for you, we will have to receive your payment via mail in the form of a check or money order. As such, the order cannot be placed online and you will have to call us at 800-529-0269 to place the order. Once the payment is received in full we will ship the order.
Upon purchasing the product, you will receive an email confirmation/receipt of your order. When the order is delivered, a paper copy of the invoice is included. Should you need one sooner, please contact us at aidan@aidanproducts.com and we would be happy to provide you with one.
If you need an invoice prior to making payment, you will need to place the order over the phone as we cannot provide you with an invoice prior to making payment through the online shopping cart system. Call us at 800-529-0269 and we would be happy to provide you with the necessary documentation.

Currently, we do not offer recurring orders on our website.

All practitioners must send their first orders to the location of their business address (with few exceptions). After initial account approval and ordering, you can then send your orders wherever you want. Patients placing orders through their doctor's account can send the order to whatever address they want. Once placing your order, make sure that you use your address as the "billing address" and specify the different address as the "shipping address."

*Our products are not a suitable replacement for prescription medication and should not be used as a substitute. Results may vary. Content within and linked from this web page is for educational and informational purposes only, and not intended as a diagnostic or treatment guide for any disease or its symptoms. Statements on this page have not been evaluated by the FDA. This product is not intended to diagnose, treat, or prevent any disease.You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. If you have or suspect that you have a medical problem, promptly contact your regular health care provider.