FAQs Archive - Aidan Products

Are your products FDA approved drugs?

All of our products are all-natural nutritional food supplements, not drugs. They are regulated by the FDA for quality control, purity, and label claims, but are not FDA approved to treat or cure any disease or condition, just like any nutritional supplement on the market.

How do you calculate your shipping charges?

We use a shipping calculator for both USPS and FedEx that calculates the cost of shipment based upon weight of the product and the shipping location. We monitor shipping costs strictly to make sure you are not overcharged. If you feel as though you have been overcharged, please contact us so we can look into it.

Do I have the option of sending my order to a different address?

All practitioners must send their first orders to the location of their business address (with few exceptions). After initial account approval and ordering, you can then send your orders wherever you want. Patients placing orders through their doctor's account can send the order to whatever address they want. Once placing your order, make sure that you use your address as the "billing address" and specify the different address as the "shipping address."

Are your supplements gluten-free?

Yes, all of our products are gluten-free.

How many capsules are in a bottle?

There are different amounts of capsules in each product, please visit the individual product pages to see how many capsules there are per bottle.

Are there any known side effects?

All of our products are all-natural supplements with no known side effects. However, you must pay attention to the caution statement for each product. For example, C-Statin is not advised if you have an existing circulatory condition and Nattokinase should generally not be combined with another blood thinner unless approved by a physician. Refer to each individual product page for further instructions regarding any contraindications and applicable caution statements.

Can I purchase the product in large quantities?

Yes, all qualifying healthcare practitioners and wholesalers can purchase the product in large quantities. If you have any specific questions, please call our office at 800-529-0269, or fill out our registration form.

I want to order a product, but I need an invoice prior to making payment. How do I obtain this invoice?

If you need an invoice prior to making payment, you will need to place the order over the phone as we cannot provide you with an invoice prior to making payment through the online shopping cart system. Call us at 800-529-0269 and we would be happy to provide you with the necessary documentation.

How do I obtain a copy of the invoice after purchasing your product?

Upon purchasing the product, you will receive an email confirmation/receipt of your order. When the order is delivered, a paper copy of the invoice is included. Should you need one sooner, please contact us at aidan@aidanproducts.com and we would be happy to provide you with one.

I want to order a product on your website, but I do not have access to a credit card, how do I proceed?

We have an option available for an echeck payment. If this option doesn't work for you, we will have to receive your payment via mail in the form of a check or money order. As such, the order cannot be placed online and you will have to call us at 800-529-0269 to place the order. Once the payment is received in full we will ship the order.

FAQs

Frequently Asked Questions