We use a shipping calculator for both USPS and FedEx that calculates the cost of shipment based upon weight of the product and the shipping location. We monitor shipping costs strictly to make sure you are not overcharged. If you feel as though you have been overcharged, please contact us so we can look into it.
Yes you may. However, if you wish to pick up the order, it cannot be placed online. You must call in to the office (800-529-0269) and place your order over the phone, letting us know you wish to pick the product up.
We use both the United States Postal Service (USPS) and FedEx to ship our packages. You may chose which carrier you prefer based on price and how quickly you want the package. Typically, USPS Priority Mail is faster than FedEx Ground. Keep in mind that only USPS can ship to PO Boxes.
Once the product has shipped, you will receive an email from either us with the tracking information included. You can use this information to track the status of your package. If you have any other questions, please don't hesitate to contact us.
Most orders are processed same-day during business hours Monday-Friday. Depending on the shipping carrier chosen, if orders are placed before 3:00 PM CT, they will ship same day via FedEx. If orders are to be shipped through USPS, they will ship same day when placed before 11:00 AM CT. Otherwise, all orders will ship the following business day.
All practitioners must send their first orders to the location of their business address (with few exceptions). After initial account approval and ordering, you can then send your orders wherever you want. Patients placing orders through their doctor's account can send the order to whatever address they want. Once placing your order, make sure that you use your address as the "billing address" and specify the different address as the "shipping address."
We do ship internationally with some restrictions to certain countries. Please visit our shipping & returns policy to review our international shipping and return policies. Upon shipping your product, it is assumed you have read and agreed to these policies.