FAQs

Frequently Asked Questions

Our products are available through healthcare practitioners that are enrolled in our program.  If you’re having trouble finding your doctor through our search function, please contact us. If you’re interested in purchasing our products, but your doctor does not participate in our program, you can visit our consumer website https://www.arc-nutrition.com/.

Once the product has shipped, you will receive an email from either us with the tracking information included. You can use this information to track the status of your package. If you have any other questions, please don't hesitate to contact us.

For the safety and efficiency of our operations, we do not offer on-site pickups at our facility. All orders are shipped via our trusted carriers.

You may send us an email at aidan@aidanproducts.com with your intent to place an order (including contact information) and we will contact you via phone to collect your credit card information and complete the order. Please don't send credit card information via email as it is not secure. Otherwise, you can call the office at 800-529-0269 to place your order.
We do ship internationally with some restrictions to certain countries. Please visit our shipping & returns policy to review our international shipping and return policies. Upon shipping your product, it is assumed you have read and agreed to these policies.
There are sometimes quantity discounts offered. It depends on the products and the amount ordered. Please don't hesitate to contact us for specific inquiries regarding ordering larger quantities.

Currently, we do not offer recurring orders on our website.

For our return policy, please contact the office at 800-529-0269.
Absolutely. We have been proactive and decided to protect our entire site with SSL. This means that any data that you enter anywhere, from your email address to your credit card information is protected and cannot be compromised by third parties.
Yes, you can search here. If you are having trouble, try searching both by last name and company name.

*Our products are not a suitable replacement for prescription medication and should not be used as a substitute. Results may vary. Content within and linked from this web page is for educational and informational purposes only, and not intended as a diagnostic or treatment guide for any disease or its symptoms. Statements on this page have not been evaluated by the FDA. This product is not intended to diagnose, treat, or prevent any disease.You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. If you have or suspect that you have a medical problem, promptly contact your regular health care provider.